Job Description
The El Paso Public Library System is a cornerstone of our community, dedicated to fostering lifelong learning and providing access to knowledge. We are currently seeking a detail-oriented and customer-focused Library Assistant to join our team. This role offers a unique opportunity to work in a vibrant environment where you will help patrons discover new worlds through books and digital resources. We pride ourselves on a remote-friendly culture, offering flexible scheduling options to support a healthy work-life balance.
In this position, you will be the first point of contact for our patrons, ensuring a welcoming and efficient experience. You will assist with circulation services, maintain the integrity of our collection, and provide technical support to library users. If you are organized, tech-savvy, and passionate about public service, we want to hear from you.
Responsibilities
- Circulation Desk Management: Process check-ins, check-outs, renewals, and holds efficiently using our integrated library systems.
- Collection Maintenance: Sort, shelve, and organize library materials to ensure easy access for patrons and accurate inventory control.
- Patron Assistance: Provide exceptional customer service by answering questions, assisting with computer usage, and guiding patrons to resources.
- Program Support: Assist in the setup and execution of library programs, events, and workshops for all age groups.
- Technical Support: Troubleshoot basic technology issues, including Wi-Fi connectivity and device usage for visitors.
- Administrative Tasks: Manage holds, fines, and interlibrary loan requests with precision and attention to detail.
Qualifications
- Education: High school diploma or GED equivalent required; Associate’s degree in Library Science or related field preferred.
- Experience: Previous experience in a customer service or library setting is highly desirable.
- Skills: Proficiency with Microsoft Office Suite and basic computer navigation; experience with Integrated Library Systems (ILS) is a plus.
- Communication: Excellent verbal and written communication skills with the ability to interact effectively with a diverse population.
- Physical Demands: Ability to lift boxes weighing up to 25 lbs and stand for extended periods.
- Flexibility: Willingness to work flexible hours, including evenings and weekends, as needed.