Job Description
We are seeking a dedicated Part-Time Customer Support Specialist to join our growing team in Dallas, TX. If you are looking for an immediate hire opportunity with flexible hours and a competitive rate, this is the role for you.
As a key member of our support team, you will be the first point of contact for our clients, ensuring their technical inquiries are resolved efficiently and professionally.
Why Join Us?
- Immediate start available for qualified candidates.
- Flexible part-time schedule (20-30 hours/week).
- Competitive hourly pay and performance bonuses.
- Modern work environment in the heart of Dallas.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot software and hardware issues efficiently.
- Document customer interactions and resolutions in the CRM system.
- Collaborate with the IT team to resolve complex technical escalations.
- Stay updated on product knowledge to assist clients effectively.
- Maintain a professional and positive demeanor during high-volume interactions.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or technical support is a plus.
- Strong problem-solving skills and attention to detail.
- Excellent written and verbal communication skills.
- Ability to type at least 40 WPM.
- Must be available to work flexible shifts, including weekends and evenings.