Job Description
Join Mesa Grand Resort & Spa's elite team as our Evening Receptionist and elevate guest experiences in our luxury desert oasis. We're seeking a polished professional to manage our high-traffic front desk during premium evening hours (3 PM - 11 PM). This premium role offers exceptional compensation and benefits for candidates who embody excellence in hospitality.
Enjoy competitive pay, comprehensive health benefits, and career advancement opportunities in Mesa's premier hospitality destination. Apply today to become the welcoming face of our award-winning resort.
Responsibilities
- Manage all guest check-ins/checkouts with precision and efficiency during evening hours
- Handle high-volume phone inquiries and reservations using Opera PMS
- Process payments and manage cash drawer with 100% accuracy
- Coordinate with security and housekeeping for VIP guest services
- Resolve guest concerns promptly and maintain exceptional satisfaction scores
- Prepare end-of-day reports and secure all sensitive documentation
Qualifications
- 3+ years luxury hospitality or high-end front desk experience
- Proficiency in Opera PMS or similar hotel management software
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments with composure
- Valid Arizona driver's license and clean background record
- Flexibility to work weekends, holidays, and special events
- Spanish fluency highly preferred