Job Description
Join our award-winning team as a Evening Receptionist at Madison's premier luxury hotel. We're seeking a polished professional to manage our front desk during evening hours, delivering exceptional guest experiences while enjoying competitive compensation and a dynamic work environment. This role offers unparalleled growth opportunities and benefits including health insurance, retirement plans, and complimentary hotel stays. If you thrive in fast-paced settings and value premium service, apply today to elevate your career.
Responsibilities
- Manage front desk operations during evening shifts (4 PM - 12 AM), including check-ins/check-outs and guest inquiries
- Handle high-volume phone calls with exceptional professionalism and efficiency
- Process reservations using Opera PMS software while maintaining accurate records
- Coordinate with housekeeping and security teams to ensure seamless operations
- Resolve guest concerns promptly, escalating complex issues to management
- Execute billing transactions and manage cash handling procedures
- Prepare daily reports and maintain comprehensive guest documentation
Qualifications
- Minimum 2 years of luxury hospitality or high-end reception experience
- Proficiency in Opera PMS, Microsoft Office Suite, and reservation systems
- Exceptional communication skills with ability to multitask in high-pressure situations
- Strong problem-solving abilities and attention to detail
- Flexibility to work evenings, weekends, and holidays as required
- Professional appearance and polished demeanor
- Valid Wisconsin driver's license and reliable transportation
- Ability to stand for extended periods and lift up to 25 pounds