Job Description
Join our award-winning hospitality team as a Evening Receptionist at Milwaukee Downtown Suites, where we blend urban sophistication with Midwestern warmth. This full-time evening role (3:00 PM - 11:00 PM) is perfect for a polished professional who thrives in dynamic environments. Enjoy competitive compensation, comprehensive benefits, and the opportunity to be the first impression for our discerning guests. Our state-of-the-art downtown location offers unparalleled access to Milwaukee's cultural scene, while our supportive team culture ensures you'll have the resources to excel. Apply today to become part of Milwaukee's premier hospitality experience!
Responsibilities
- Provide exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage multi-line phone systems and route calls professionally
- Process reservations using Opera property management software
- Resolve guest inquiries and concerns with proactive problem-solving
- Coordinate with housekeeping and security teams for seamless operations
- Maintain accurate guest records and billing documentation
- Execute nightly audit procedures and financial reconciliation
Qualifications
- Minimum 2 years hospitality or front desk experience required
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work independently during evening shifts
- Strong attention to detail in financial transactions
- Valid Wisconsin driver's license and reliable transportation
- Flexibility to cover weekends and holidays as needed