Job Description
Join our prestigious Miami hospitality team as a Full-Time Evening Receptionist and become the welcoming face of our luxury resort. This role is perfect for professionals who thrive in dynamic evening environments and excel at creating exceptional guest experiences. You'll manage front desk operations during high-traffic evening hours, ensuring seamless check-ins, concierge services, and administrative support. We offer competitive compensation, comprehensive benefits, and opportunities for career growth within our award-winning organization.
Responsibilities
- Manage all front desk operations during evening shifts (3 PM - 11 PM), including check-ins, check-outs, and guest inquiries
- Coordinate with housekeeping, security, and management teams to maintain operational excellence
- Handle reservation systems, payment processing, and cash management procedures
- Provide personalized concierge services for dining, transportation, and local attractions
- Maintain accurate guest records and confidential information following HIPAA standards
- Execute emergency protocols and incident reporting procedures
- Prepare nightly reports and manage office inventory
Qualifications
- Minimum 2 years of front desk or customer service experience in hospitality or luxury services
- Proficiency with Opera PMS, Microsoft Office Suite, and reservation systems
- Exceptional communication skills in English; Spanish fluency strongly preferred
- Ability to multitask in high-pressure situations while maintaining composure
- Valid Florida driver's license and clean driving record for occasional errands
- Flexible availability including weekends, holidays, and late nights
- Professional appearance with polished business attire standards