Job Description
Join our award-winning healthcare team as a Full-Time Evening Receptionist at Sunset Plaza Medical Center. We're seeking a polished professional to serve as the first point of contact for our patients during evening hours. This role requires exceptional customer service skills, attention to detail, and the ability to thrive in a fast-paced clinical environment. Enjoy competitive compensation, comprehensive benefits, and a supportive workplace culture focused on patient-centered care. Evening shift: 3:00 PM - 11:00 PM, Monday-Friday.
Responsibilities
- Manage patient check-in/check-out procedures with efficiency and empathy
- Handle multi-line phone system and triage calls to appropriate departments
- Verify insurance information and collect co-payments accurately
- Maintain patient confidentiality in compliance with HIPAA regulations
- Coordinate with clinical staff to ensure seamless patient flow
- Manage appointment scheduling and waitlist systems
- Prepare daily reports and maintain accurate patient records
Qualifications
- Minimum 2 years receptionist experience in healthcare setting
- Proficiency with Electronic Health Records (EHR) systems
- Exceptional communication and conflict resolution skills
- Strong attention to detail and organizational abilities
- Ability to work independently and make sound decisions
- Current BLS/CPR certification preferred
- Spanish bilingual proficiency highly desirable
- Ability to remain calm under pressure during high-volume periods