Job Description
Immediate opening for a passionate Part-Time Customer Service Specialist in Boston! Join our award-winning healthcare team and make a real impact on patient experiences. This urgent hiring role offers flexible scheduling and competitive pay in one of America's most vibrant cities. Perfect for students, career-changers, or experienced professionals seeking part-time opportunities with growth potential.
About Boston Healthcare Solutions: We're a nationally recognized patient advocacy firm committed to transforming healthcare access. Our diverse team thrives on innovation, compassion, and excellence. Enjoy modern offices in downtown Boston, comprehensive training, and a supportive culture that values work-life balance.
Responsibilities
- Handle high-volume patient inquiries via phone, email, and secure messaging with 95%+ satisfaction rates
- Resolve billing and insurance eligibility issues using Epic EMR systems
- Coordinate multi-specialty appointments and care transitions across 15+ partner hospitals
- Document all interactions in HIPAA-compliant systems with 100% accuracy
- Collaborate with clinical teams to address patient concerns within 2-hour SLA
- Train on new healthcare protocols and regulatory updates quarterly
Qualifications
- 1+ years customer service experience in healthcare or BPO industry
- Proficiency with CRM platforms (Salesforce preferred) and MS Office Suite
- Exceptional communication skills with demonstrated empathy in conflict resolution
- Ability to multitask in fast-paced environments while maintaining attention to detail
- High school diploma or equivalent; healthcare certification a plus
- Available for evening/weekend shifts (20-25 hours/week)
- Bilingual fluency (Spanish or Mandarin) strongly preferred