Job Description
Join our award-winning luxury hotel team as a Full-Time Evening Receptionist! Be the first point of contact for our esteemed guests during our most vibrant hours. This role offers competitive compensation, comprehensive benefits, and a dynamic work environment in Chicago's iconic downtown. If you thrive in fast-paced settings and deliver exceptional guest experiences, we want to meet you!
Responsibilities
- Provide exceptional front desk service during evening/night shifts (3 PM - 11 PM)
- Manage guest check-ins/checkouts using Opera property management system
- Handle high-volume phone calls and online reservations
- Resolve guest inquiries with professionalism and discretion
- Coordinate with security and housekeeping teams
- Maintain accurate guest records and billing information
- Process payments and manage cash drawer operations
Qualifications
- Minimum 1 year hospitality/reception experience
- Proficiency with hotel PMS systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure environments
- Flexible availability including weekends and holidays
- Basic knowledge of Chicago attractions and transportation
- Valid Illinois driver's license (for vaif parking duties)