Job Description
Join our award-winning hospitality team as an Evening Receptionist at Grand Hotel Newark! We're seeking a polished professional to manage our front desk during evening hours, creating memorable experiences for our discerning guests. This pivotal role combines exceptional customer service with operational excellence in a dynamic luxury environment.
As the first point of contact, you'll embody our brand's commitment to excellence while handling check-ins, managing reservations, and resolving inquiries with grace. Enjoy competitive compensation, flexible scheduling, and opportunities for professional growth in Newark's premier hospitality destination.
Perfect for candidates seeking evening flexibility without compromising career advancement. Apply today to become part of our guest-centric legacy!
Responsibilities
- Manage seamless guest check-ins/check-outs during evening hours (4 PM - 12 AM)
- Handle reservation modifications and VIP guest requests with discretion
- Operate PMS software and maintain accurate guest records
- Coordinate with security and housekeeping for operational efficiency
- Resolve guest concerns promptly while maintaining brand standards
- Process payments and manage night audit procedures
- Uphold strict confidentiality regarding guest information
Qualifications
- Minimum 1 year hospitality or front desk experience
- Proficiency in Opera PMS or similar hotel management systems
- Exceptional verbal communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid NJ driver's license preferred
- Flexible availability including weekends and holidays
- Basic knowledge of Newark area attractions/services
- Professional appearance and polished demeanor