Job Description
Join our prestigious downtown Chicago team as an Evening Receptionist and be the welcoming face of luxury hospitality! We're seeking a polished professional to manage our high-traffic front desk during evening hours (3 PM - 11 PM). Enjoy competitive pay, comprehensive benefits, and a vibrant work environment in the heart of the Magnificent Mile. Perfect for career-driven individuals seeking evening schedules with growth opportunities.
Responsibilities
- Manage front desk operations including guest check-ins/check-outs and concierge services
- Answer multi-line phone system with exceptional etiquette and professionalism
- Coordinate with housekeeping and security teams for seamless operations
- Process payments and manage billing inquiries with accuracy
- Maintain pristine lobby and common areas with impeccable standards
- Handle emergency situations calmly and per protocol
Qualifications
- Minimum 2 years hospitality or front desk experience required
- Exceptional communication and conflict resolution skills
- Proficiency in Opera PMS or similar property management systems
- Ability to multitask in high-pressure environments
- Valid Illinois driver's license preferred
- Flexibility to work weekends and holidays