Job Description
Join our award-winning hospitality team as a Full-Time Evening Receptionist at Grand Plaza Hotel & Suites! We're seeking a polished professional to deliver exceptional guest experiences during our peak evening hours. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth in Phoenix's vibrant downtown district. If you thrive in fast-paced environments and possess outstanding communication skills, apply today to become the welcoming face of our luxury property.
Responsibilities
- Manage check-in/check-out processes for hotel guests with precision and efficiency
- Handle guest inquiries via phone, email, and in-person with exceptional service standards
- Process payments, manage reservations, and maintain accurate guest records
- Coordinate with housekeeping and maintenance teams to resolve guest requests
- Monitor security systems and ensure a safe, welcoming lobby environment
- Assist with event coordination and VIP guest arrangements
- Maintain cleanliness and organization of reception area
Qualifications
- Minimum 1 year experience in hospitality or customer service role
- Proficiency with property management systems (e.g., Opera, Fidelio)
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Flexible evening and weekend availability
- Basic knowledge of Phoenix attractions and services
- Valid Arizona driver's license preferred