Job Description
Join our dynamic team as a Flexible Part-Time Technical Support Specialist in San Jose! We're urgently hiring motivated individuals with excellent problem-solving skills to deliver exceptional technical support. Enjoy a flexible schedule while making a real impact in our fast-paced tech environment. Perfect for students, parents, or career changers seeking work-life balance. Apply today to start your journey with an industry leader!
Responsibilities
- Provide remote and in-person technical support for hardware/software issues
- Diagnose and resolve network connectivity problems efficiently
- Assist customers via phone, email, and chat with clear communication
- Document support tickets and maintain accurate case records
- Collaborate with senior technicians on complex system issues
- Conduct routine system maintenance and updates
- Train users on new technologies and best practices
Qualifications
- High school diploma or equivalent; relevant certifications preferred
- 1+ years of technical support or customer service experience
- Proficiency with Windows/macOS, networking basics, and troubleshooting tools
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Flexibility to work evenings/weekends as needed
- Valid California driver's license (for occasional on-site visits)
- CompTIA A+ or similar certification a plus