Job Description
Urgent Hiring: Evening Part-Time Technical Support in Indianapolis, IN
We are seeking a dedicated Evening Part-Time Technical Support Specialist to join our growing team. This is an exceptional opportunity for college students or professionals seeking a flexible schedule to gain hands-on experience in a professional IT environment.
As a key member of our support team, you will play a crucial role in ensuring our clients experience seamless technology integration. We pride ourselves on a modern, collaborative culture that values employee growth and work-life balance.
Responsibilities
- Provide tier-one technical support via phone, email, and remote desktop tools to internal staff and external clients.
- Troubleshoot and resolve hardware and software issues efficiently within established SLA guidelines.
- Document all technical interactions and resolutions in our ticketing system (ServiceNow/Jira).
- Assist in the deployment and maintenance of workstations, printers, and network peripherals.
- Collaborate with the senior engineering team to identify recurring technical issues and propose solutions.
- Maintain a clean and organized workspace, adhering to all safety and security protocols.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field preferred.
- Currently enrolled in a degree program (Students Welcome) or recent graduate.
- Basic understanding of Windows, macOS, and mobile operating systems.
- Strong verbal and written communication skills with a customer-first approach.
- Ability to work independently during evening shifts (typically 4:00 PM - 12:00 AM or 5:00 PM - 1:00 AM).
- Proficiency in using ticketing systems and remote support tools.