Job Description
Join our dynamic team as a Part-Time Customer Specialist with flexible scheduling options! We're urgently hiring motivated individuals in Columbus, OH to deliver exceptional client experiences. This role offers autonomy in work hours while supporting our growing tech services division. Perfect for students, parents, or professionals seeking work-life balance. Immediate start available – apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Manage client accounts and process transactions using proprietary CRM software
- Collaborate with cross-functional teams to escalate complex issues
- Document interactions and maintain accurate client records
- Participate in bi-weekly training sessions to enhance product knowledge
- Meet monthly KPIs for response time and resolution efficiency
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in tech or retail
- Proficiency with Microsoft Office and CRM platforms
- Exceptional verbal/written communication skills
- Ability to work independently with minimal supervision
- Flexible availability including evenings and weekends
- Strong problem-solving and conflict resolution abilities
- Valid Ohio driver's license (required for occasional client visits)