Job Description
Austin Retail Solutions is seeking a dynamic Part-Time Customer Service Specialist to join our vibrant team. As a key point of contact, you'll deliver exceptional support to our growing client base while representing our commitment to excellence. This role offers flexible scheduling and the opportunity to work in Austin's thriving retail hub. If you're passionate about creating positive customer experiences and thrive in a fast-paced environment, we encourage you to apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and efficiency
- Resolve billing, shipping, and product-related issues to customer satisfaction
- Process orders, returns, and exchanges accurately within CRM systems
- Collaborate with sales and support teams to ensure seamless customer journeys
- Document interactions and maintain detailed case histories
- Identify upsell opportunities and communicate product benefits
- Contribute to process improvements based on customer feedback
Qualifications
- 1+ years of customer service experience in retail or e-commerce
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce or Zendesk preferred)
- Strong problem-solving abilities and emotional intelligence
- Ability to multitask in a fast-paced environment
- High school diploma or equivalent required
- Flexible availability including weekends and evenings
- Austin local preferred for in-office support