Job Description
Join our dynamic team at MetroConnect Solutions and become the face of exceptional customer service! We're seeking motivated individuals to deliver outstanding experiences while supporting our growing client base in Boston's vibrant tech sector. Enjoy flexible scheduling, competitive compensation, and immediate start opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues with empathy and efficiency
- Document interactions using CRM software
- Collaborate with technical teams for complex escalations
- Maintain detailed knowledge of service offerings
- Contribute to process improvement initiatives
- Support weekend and evening shifts as needed
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Basic technical troubleshooting knowledge
- Flexible availability including weekends