Job Description
Join our dynamic Austin-based team as a Part-Time Customer Service Representative and start immediately! We're seeking energetic individuals to deliver exceptional support to our growing client base. Enjoy flexible scheduling, competitive pay, and a vibrant work environment in the heart of Austin. No experience necessary – we provide comprehensive training to set you up for success.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve billing and service issues efficiently
- Document interactions in CRM system accurately
- Collaborate with team members to improve service quality
- Process orders and returns according to company protocols
- Identify opportunities for upselling/cross-selling
- Maintain positive brand image in all communications
Qualifications
- High school diploma or equivalent
- Strong communication and problem-solving skills
- Ability to work independently and as part of a team
- Proficient with basic computer applications
- Flexible availability including evenings/weekends
- Previous customer service experience preferred
- Must be authorized to work in the US