Job Description
Join ConnectCare Solutions as a Flexible Part-Time Customer Service Specialist and transform how we support our clients! We're urgently hiring motivated professionals in Tampa, FL to deliver exceptional service with adaptable scheduling options. This is your opportunity to thrive in a dynamic environment where your work-life balance matters.
At ConnectCare, we value flexibility and growth. Enjoy competitive pay, comprehensive training, and a supportive culture focused on your success. Perfect for students, parents, or professionals seeking work-life harmony without compromising impact.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve service issues and escalate complex cases to appropriate teams
- Maintain accurate customer records and documentation in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Identify process improvement opportunities and contribute to team initiatives
- Adhere to compliance standards and confidentiality protocols
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 6+ months customer service experience in fast-paced environments
- Exceptional communication and problem-solving abilities
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently with minimal supervision
- Flexibility to work evenings and weekends as needed
- Valid Florida driver's license (for occasional client visits)