Job Description
Join our award-winning team at Coastal Connect Solutions as an Evening Customer Support Specialist! We're seeking motivated individuals to provide exceptional service during our peak evening hours (4 PM - 10 PM). Enjoy a flexible schedule with no weekends, competitive pay, and comprehensive training. Our modern Virginia Beach office offers a collaborative environment where your work-life balance matters. Help us deliver world-class support while advancing your career in a growing tech company.
Responsibilities
- Resolve customer inquiries via phone, chat, and email during evening hours
- Process transactions and troubleshoot technical issues efficiently
- Maintain detailed documentation of all customer interactions
- Collaborate with day-team specialists for seamless issue resolution
- Meet daily performance metrics including response time and satisfaction scores
- Identify opportunities for service improvement and share with team leads
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in tech or retail
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Proficient with CRM software and MS Office Suite
- Available to work 20-30 hours weekly (evenings only)
- Positive attitude and passion for helping others