Job Description
Join FlexWork Solutions as a Flexible Part-Time Customer Service Specialist and transform your work-life balance! We're seeking empathetic professionals to deliver exceptional support while enjoying schedule autonomy. Perfect for students, parents, or career changers seeking adaptable hours in Jacksonville's thriving business district. Competitive compensation with no weekend requirements and remote-friendly options available.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Update CRM systems with accurate case documentation and resolution details
- Collaborate with cross-functional teams to resolve complex technical issues
- Contribute to process improvement initiatives for streamlined support workflows
- Maintain product knowledge through quarterly training modules
- Adhere to HIPAA compliance standards for sensitive customer data
Qualifications
- 1+ years customer service experience in high-volume environment
- Proficiency with Zendesk and Salesforce CRM platforms
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Flexible availability between 20-25 hours weekly
- High-speed home internet for remote work capability