Job Description
Join our dynamic team as a Flexible Night Shift Customer Specialist at Night Owl Solutions! We're seeking dedicated professionals who thrive in evening hours to deliver exceptional client experiences. Enjoy the perfect work-life balance with our adaptable scheduling while supporting our 24/7 operations. Competitive compensation, comprehensive training, and a supportive culture await you in Phoenix's vibrant business district.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, chat, and email during night shifts
- Resolve service issues efficiently while maintaining high satisfaction metrics
- Document interactions accurately in CRM systems and escalate complex cases
- Collaborate with global teams to ensure seamless cross-functional support
- Proactively identify process improvement opportunities for night operations
- Maintain strict confidentiality of sensitive customer and company data
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Strong problem-solving and communication skills
- Ability to work independently during night hours (10 PM - 6 AM)
- Proficient with CRM software and Microsoft Office Suite
- Flexibility to adapt to rotating schedules including weekends
- Valid Arizona driver's license if local travel required