Job Description
Join our award-winning customer service team in the heart of Seattle! We're seeking dedicated individuals to deliver exceptional support during flexible evening shifts (5 PM - 10 PM). Enjoy competitive pay, comprehensive training, and a vibrant downtown workspace while helping customers resolve inquiries with empathy and efficiency. This role offers perfect work-life balance for students, parents, or professionals seeking supplemental income.
Why you'll love working with us:
- Consistent evening schedule with no weekends
- Free downtown parking and transit benefits
- Opportunities for advancement into full-time roles
- Health insurance eligibility for part-timers working 20+ hours
Responsibilities
- Handle inbound customer calls and digital communications with professionalism
- Resolve product inquiries and technical issues using CRM systems
- Document interactions and maintain accurate case records
- Collaborate with technical teams for complex issue escalation
- Meet daily performance metrics while maintaining quality standards
- Participate in bi-weekly training sessions to enhance skills
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Strong typing skills (40+ WPM) and technical aptitude
- Availability for 3-5 evening shifts weekly (5 PM-10 PM)
- Excellent communication and problem-solving abilities
- Proficiency with Zendesk and Salesforce platforms
- Ability to multitask in fast-paced environments