Job Description
Join BostonTech Solutions' dynamic remote team as an Evening Part-Time Customer Specialist! We're urgently hiring motivated individuals to deliver exceptional support during flexible evening hours (5 PM - 11 PM EST). This fully remote role offers the perfect work-life balance with no commute required. As a key member of our Boston-based support team, you'll resolve inquiries, troubleshoot issues, and ensure customer satisfaction through multiple channels. Enjoy competitive pay, comprehensive training, and a supportive virtual environment. Apply today to start your flexible career journey!
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening shifts
- Resolve technical issues and product concerns efficiently
- Maintain detailed customer interaction records in CRM systems
- Collaborate with global support teams to escalate complex cases
- Contribute to process improvement initiatives
- Meet/exceed customer satisfaction and response time metrics
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience
- Strong problem-solving and communication skills
- Proficient with CRM software and digital tools
- Ability to work independently during evening hours
- Reliable internet connection and quiet home office setup
- Previous remote work experience a plus