Job Description
Join our dynamic team at Apex Connect Solutions and enjoy the perfect work-life balance with our flexible evening part-time Customer Service Specialist position in Dallas! We offer weekly pay, comprehensive training, and a supportive environment where your skills shine. This role is ideal for students, parents, or professionals seeking evening hours with competitive compensation. Help us deliver exceptional customer experiences while advancing your career in a growing industry.
Our commitment to employee development means you'll gain valuable experience in communication, problem-solving, and customer relationship management—all while enjoying a schedule that adapts to your lifestyle. Apply today and transform your evenings into rewarding professional growth!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues efficiently using CRM systems and knowledge bases
- Document interactions accurately in customer databases for continuity of service
- Collaborate with cross-functional teams to address complex customer needs
- Maintain high customer satisfaction scores through consistent follow-up
- Participate in ongoing training to enhance product knowledge and service skills
- Adhere to company protocols while maintaining flexibility for customer-specific solutions
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 6+ months customer service experience or relevant internship
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and conflict resolution aptitude
- Proficiency with CRM software (Salesforce, Zendesk, or similar)
- Reliable transportation to Dallas office location
- Availability for 20-30 hours/week between 4 PM - 11 PM
- Positive attitude and ability to thrive in fast-paced environments