Job Description
We are seeking a dedicated and motivated Part-Time Night Shift Customer Service Representative to join our dynamic team in Chicago, Illinois. We are proud to be a student-friendly employer, offering flexible scheduling that accommodates your academic commitments. If you are looking for a role that offers professional growth, competitive pay, and a supportive environment, we want to hear from you.
As a Night Shift Representative, you will play a crucial role in maintaining our high standards of customer satisfaction while working in a relaxed, collaborative environment.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat during night hours.
- Resolve customer issues and complaints with empathy and efficiency.
- Accurately document all interactions and transaction details in our CRM system.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Identify opportunities to improve service processes and customer experience.
- Adhere to company policies and quality assurance standards.
Qualifications
- Currently enrolled in a High School, College, or University program (Students Welcome).
- Excellent verbal and written communication skills.
- Basic computer literacy and proficiency with Microsoft Office Suite.
- Ability to work independently and manage time effectively.
- Reliable internet connection (if remote position) or willingness to commute.
- Must be available to work rotating night shifts.