Job Description
Are you looking for a rewarding career in Dallas, TX with the flexibility to manage your schedule? Apex Support Solutions is currently hiring a Weekend Customer Service Representative to join our elite support team. We pride ourselves on providing exceptional service to our clients, and we are looking for individuals who share our passion for excellence.
In this role, you will handle customer inquiries, resolve issues, and ensure a seamless experience for our clients during our high-demand evening and weekend shifts. We offer a competitive salary package and a modern work environment.
Responsibilities
- Provide outstanding customer support via phone, email, and chat, specifically during evening and weekend shifts.
- Manage and resolve customer complaints and technical issues efficiently.
- Process orders, returns, and account information accurately and securely.
- Document all customer interactions and feedback within our CRM system.
- Collaborate with internal teams to improve service quality and operational efficiency.
- Maintain a deep knowledge of company products and policies to assist clients effectively.
- Adhere to all company quality assurance and performance metrics.
Qualifications
- High school diploma or equivalent; Associate degree preferred.
- Minimum of 1-2 years of experience in customer service or support.
- Must be available to work evenings, weekends, and holidays as required.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Strong problem-solving skills and the ability to remain calm under pressure.