Job Description
Are you looking for a rewarding career opportunity in the Emerald City? Pinnacle Support Solutions is seeking dedicated Evening and Weekend Customer Service Representatives to join our dynamic team. We value flexibility and offer a competitive benefits package for part-time employees.
As a key member of our support team, you will be the voice of our brand, ensuring our clients receive exceptional service during our peak operational hours. This role is perfect for individuals seeking a stable part-time income with the freedom to balance their personal life.
Responsibilities
- Handle Inquiries: Process customer orders, troubleshoot issues, and resolve complaints via phone, email, and live chat with professionalism and empathy.
- Shift Management: Work rotating evening shifts (e.g., 4:00 PM - 12:00 AM) and weekend coverage to meet business demands.
- Issue Resolution: Identify customer needs and provide accurate solutions, escalating complex issues to senior management when necessary.
- Documentation: Maintain accurate records of all customer interactions and transactions in our CRM system.
- Team Collaboration: Communicate effectively with cross-functional teams to improve service quality and operational efficiency.
Qualifications
- Availability: Must be available to work evenings, weekends, and holidays.
- Communication: Excellent verbal and written communication skills with a friendly and approachable demeanor.
- Experience: Previous customer service experience is preferred but not required; training will be provided.
- Technology: Basic computer literacy and ability to navigate multiple software applications quickly.
- Problem Solving: Strong critical thinking skills and the ability to remain calm under pressure.