Job Description
Join our dynamic team as a Part-Time Customer Experience Specialist at FlexConnect Solutions! We're seeking motivated individuals with exceptional communication skills to deliver outstanding service to our diverse clientele. Enjoy the freedom of a flexible schedule while making a meaningful impact in our fast-paced tech support environment.
This role offers remote work options with occasional on-site collaboration in our modern Phoenix office. Perfect for students, parents, or professionals seeking work-life balance without compromising career growth.
Responsibilities
- Provide exceptional customer support via phone, email, and chat channels
- Resolve technical issues efficiently using our proprietary knowledge base
- Document interactions and maintain accurate case records
- Collaborate with cross-functional teams to resolve complex customer inquiries
- Contribute to process improvement initiatives
- Adhere to SLAs and quality metrics
- Participate in bi-weekly team training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience
- Proficiency with CRM software and ticketing systems
- Strong problem-solving and active listening skills
- Ability to work independently with minimal supervision
- Flexible availability including evenings and weekends
- Valid US work authorization
- Spanish language skills highly desirable