Job Description
Are you looking for a career that offers flexibility, stability, and growth? Apex Solutions Inc. is seeking dedicated professionals to join our dynamic support team in San Jose. We value our employees' work-life balance, which is why we offer competitive evening and weekend shift schedules. This is a fantastic opportunity to work in a fast-paced, innovative environment while enjoying your days off. If you thrive in a role where you can directly impact customer satisfaction and have a flexible schedule, we want to hear from you.
Why Join Us?
- Flexible Scheduling: Choose from various evening and weekend shifts to fit your lifestyle.
- Competitive Pay: Earn a salary between $45,000 - $65,000 depending on experience.
- Professional Growth: Clear pathways for advancement within a global tech leader.
Responsibilities
- Provide exceptional technical support to clients via phone, email, and live chat during peak evening and weekend hours.
- Resolve complex technical issues and customer inquiries with empathy and efficiency.
- Document all customer interactions and resolutions accurately in the CRM system.
- Collaborate with engineering and product teams to escalate bugs and suggest improvements.
- Adhere to strict quality assurance standards and call scripts.
- Build strong rapport with customers to ensure long-term loyalty.
Qualifications
- High school diploma or equivalent (Associate’s degree in Computer Science or related field is a plus).
- 1-2 years of experience in customer support, technical helpdesk, or call center environments.
- Strong problem-solving skills and the ability to think critically under pressure.
- Availability to work rotating evenings and weekends as required by the business.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Excellent verbal and written communication skills with a professional demeanor.