Job Description
Join Wichita Connect Solutions and transform your evenings into rewarding work! We're seeking passionate Evening Part-Time Customer Service Specialists to deliver exceptional experiences during our peak hours. Enjoy the perfect work-life balance with flexible scheduling between 4 PM - 10 PM, Monday through Friday. Our modern downtown office offers a supportive, inclusive environment where your growth matters.
Why join us? Competitive hourly rates, paid training, advancement opportunities, and complimentary parking. Whether you're a student, parent, or professional seeking supplemental income, this role adapts to your life while building valuable career skills.
Responsibilities
- Deliver exceptional customer service via phone, email, and live chat during evening hours
- Process orders, resolve inquiries, and troubleshoot technical issues efficiently
- Maintain accurate customer records and update CRM systems in real-time
- Collaborate with daytime teams to ensure seamless service continuity
- Identify opportunities for process improvements and contribute to team meetings
- Adhere to company protocols while maintaining a friendly, solution-oriented demeanor
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 6 months customer service experience or relevant training
- Strong verbal/written communication skills with professional phone etiquette
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently during evening hours with minimal supervision
- Reliable transportation and consistent evening availability
- Problem-solving mindset with attention to detail