Job Description
We are looking for a motivated and friendly Part-Time Customer Service Representative to join our dynamic team in Kansas City, MO. This is an entry-level position perfect for students or those seeking a flexible work-life balance. You will play a crucial role in ensuring our clients receive top-tier support while enjoying the freedom of a schedule tailored to your needs.
At Apex Solutions, we pride ourselves on our culture of inclusivity and growth. You will receive comprehensive training to help you succeed in this role and beyond. If you are ready to kickstart your career with a company that values your contributions, we want to hear from you.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with a focus on speed and accuracy.
- Resolve customer complaints and issues efficiently to ensure high satisfaction scores.
- Process orders, returns, and exchanges using our internal management systems.
- Maintain accurate and up-to-date records of all customer interactions.
- Identify and escalate complex issues to the senior management team when necessary.
- Collaborate with the sales team to promote our services and address client needs.
- Assist in maintaining a clean and organized workspace and filing system.
Qualifications
- High school diploma or GED required; prior customer service experience is a plus but not mandatory.
- Must have reliable internet access and a quiet workspace (remote/hybrid friendly).
- Strong verbal and written communication skills with a polite and professional tone.
- Ability to multitask effectively and manage time in a fast-paced environment.
- Proficiency with basic computer applications, including Microsoft Office Suite and Google Workspace.
- Must be available to work flexible hours, including evenings and weekends as required.