Job Description
Are you looking for a flexible evening job to earn extra cash in Charlotte? Join the Apex Support Solutions team and enjoy the benefits of a rewarding night shift career. We are seeking motivated individuals to join our growing team and provide exceptional support to our clients during evening hours.
Why Join Us?
- Earn Extra Cash: Competitive pay rates that reward your hard work.
- Flexible Schedule: Choose shifts that fit your lifestyle.
- Night Shift Perks: Enjoy a quieter work environment and potential overtime opportunities.
Responsibilities
- Handle incoming customer inquiries via phone and email during evening hours.
- Resolve customer issues efficiently and professionally to ensure high satisfaction rates.
- Document customer interactions and update records in the CRM system.
- Collaborate with the day shift team to ensure seamless service continuity.
- Maintain a high level of product knowledge to assist customers accurately.
- Adhere to all company policies and safety protocols.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service is a plus but not mandatory.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively during the night shift.
- Reliable transportation is required for shift commutes.
- Basic computer proficiency (MS Office Suite).