Job Description
Join FlexCare Solutions as a Flexible Evening Part-Time Customer Service Specialist in Charlotte, NC! We're seeking empathetic professionals to deliver exceptional support during evening hours while maintaining work-life balance. This role offers remote flexibility with core hours between 4 PM - 10 PM EST, perfect for students, parents, or career changers. Enjoy competitive pay, comprehensive training, and opportunities for advancement in our mission-driven healthcare support environment.
Responsibilities
- Resolve patient inquiries via phone, chat, and email during evening shifts
- Update and maintain electronic health records with precision
- Coordinate with healthcare teams to ensure seamless patient experiences
- Document interactions following HIPAA compliance standards
- Identify and escalate complex issues to senior specialists
- Contribute to process improvement initiatives
- Maintain 95%+ customer satisfaction metrics
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or healthcare support experience
- Exceptional written and verbal communication skills
- Proficiency with CRM platforms (e.g., Salesforce, Zendesk)
- Ability to multitask in fast-paced virtual environments
- Strong problem-solving and conflict resolution abilities
- Flexible availability for evenings (20-25 hours/week)
- Basic medical terminology knowledge (training provided)