Job Description
Join our vibrant team at Fresno Community Services and enjoy the perfect work-life balance with our flexible evening schedule! We're seeking passionate individuals to deliver exceptional customer service while accommodating your daytime commitments. This part-time role offers competitive pay, growth opportunities, and a supportive environment where your contributions are valued. Whether you're a student, parent, or professional seeking supplemental income, our evening shifts (4 PM - 10 PM, 3-5 days/week) provide the flexibility you need. Apply today and become part of Fresno's leading community service organization!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Process transactions and resolve service issues efficiently using our CRM system
- Maintain accurate documentation of customer interactions and service outcomes
- Collaborate with team members to ensure seamless service delivery during evening hours
- Adhere to all company policies and compliance standards for data security
- Contribute to continuous improvement of customer service protocols
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 6 months customer service or call center experience
- Exceptional verbal and written communication skills in English
- Strong problem-solving abilities and conflict resolution aptitude
- Proficiency with Microsoft Office Suite and CRM software
- Ability to work independently with minimal supervision during evening shifts
- Flexibility to adapt to changing priorities and schedules