Job Description
Are you looking for a flexible job in Dallas that fits your evening schedule? North Texas Support Solutions is currently hiring dedicated Customer Service Representatives to join our growing team. We offer a competitive hourly rate and the unique benefit of Daily Pay, allowing you to access your earnings on the same day you work.
In this role, you will serve as the primary point of contact for our valued clients, resolving inquiries with empathy and efficiency. Whether you are an experienced professional or looking to start your career, we provide comprehensive training and a supportive work environment.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat during evening shifts.
- Resolve customer issues and complaints professionally and efficiently.
- Process orders, returns, and account updates accurately.
- Document customer interactions and feedback in the CRM system.
- Collaborate with team leads to improve service quality and response times.
- Adhere to company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent; associate degree preferred.
- Excellent verbal and written communication skills.
- Ability to work evenings, weekends, and holidays as required.
- Basic computer proficiency and typing speed of 40 WPM.
- Strong problem-solving abilities and a customer-first mindset.
- Reliable internet connection and a quiet workspace are required for remote roles.