Job Description
Are you a night owl looking for a rewarding career in Chicago? Chicago Logistics Hub is seeking dedicated Night Shift Customer Service Representatives to join our dynamic team.
We offer a competitive hourly rate, comprehensive benefits, and a supportive work environment perfect for those seeking evening or night employment. If you have excellent communication skills and a desire to help others, we want to hear from you.
Responsibilities
- Assist customers via phone, email, and chat during evening hours.
- Resolve product inquiries and troubleshoot service issues efficiently.
- Document all customer interactions and feedback in our CRM system.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Adhere to company policies and safety protocols at all times.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or support is preferred.
- Availability to work evening and night shifts (e.g., 4:00 PM – 12:00 AM).
- Strong problem-solving and conflict resolution skills.
- Proficiency in Microsoft Office Suite and CRM software.