Job Description
Join our award-winning team at Urban Hospitality Group and transform your evenings into rewarding work! We're seeking passionate Evening Part-Time Customer Experience Specialists to deliver exceptional service during our peak hours. This role offers unmatched flexibility with evening shifts (4 PM - 10 PM), perfect for students, parents, or anyone seeking work-life balance. Enjoy competitive pay, free parking, and a vibrant downtown location with easy public transit access.
As a key member of our guest services team, you'll create memorable experiences while developing valuable skills in hospitality and customer relations. We provide comprehensive training and opportunities for advancement for exceptional performers.
Responsibilities
- Deliver exceptional customer service through in-person and digital channels during evening hours
- Manage reservation systems and optimize seating arrangements for peak evening operations
- Resolve guest inquiries and concerns with empathy and efficiency
- Collaborate with kitchen and service teams to ensure seamless evening operations
- Maintain detailed records of customer interactions and preferences
- Contribute to evening revenue generation through upselling and loyalty program enrollment
- Assist in maintaining pristine venue standards during evening shifts
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year customer service experience in hospitality or retail
- Exceptional communication and conflict resolution skills
- Proficiency with reservation systems and POS technology
- Ability to multitask effectively during high-traffic evening periods
- Flexibility to work weekends and holidays as required
- Valid California Food Handler's Certificate (or willingness to obtain)
- Positive attitude and commitment to creating memorable guest experiences