Job Description
Join Horizon Connect Solutions and transform your evenings into rewarding career opportunities! We're seeking passionate individuals for our flexible evening part-time customer service roles in Richmond, Virginia. Enjoy a work-life balance with schedules designed around your commitments while delivering exceptional support to our diverse clientele. This is your chance to grow professionally without sacrificing personal time in a dynamic, supportive environment.
Responsibilities
- Deliver empathetic, accurate customer support via phone, email, and chat during evening hours (3 PM - 11 PM)
- Resolve technical inquiries, billing concerns, and service disruptions with efficiency and professionalism
- Document interactions in CRM systems while maintaining strict confidentiality standards
- Collaborate with day-shift teams to ensure seamless customer experience continuity
- Identify process improvement opportunities and contribute to team training initiatives
- Meet/exceed key performance metrics including resolution rates and customer satisfaction scores
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or technical support experience
- Exceptional communication skills with clear, articulate English proficiency
- Strong problem-solving abilities and emotional intelligence
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and Microsoft Office Suite
- Ability to work independently in a remote-friendly environment
- Evening availability (minimum 20 hours/week, flexible scheduling)