Job Description
Join our award-winning customer team in Charlotte and enjoy unmatched schedule flexibility! We're seeking passionate Evening Customer Service Specialists to deliver exceptional experiences during high-demand evening hours. This role offers full-time potential with competitive benefits, remote-friendly options, and rapid advancement opportunities.
Why Choose Horizon Solutions?
- Flexible evening shifts (4 PM - 12 AM)
- Full-time conversion available after 90 days
- Health/dental/vision benefits for full-time roles
- Tuition reimbursement program
- Weekly pay with direct deposit
Responsibilities
- Handle 50+ customer inquiries daily via phone/chat/email
- Resolve billing, technical, and account issues
- Document interactions in CRM system with precision
- Collaborate with technical support teams for complex cases
- Maintain 95% customer satisfaction score
- Participate in bi-weekly training sessions
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong typing skills (40+ WPM)
- Proficiency with CRM software (Salesforce a plus)
- Exceptional communication skills
- Available for evening shifts (4 PM - 12 AM)
- Ability to work independently in remote setting
- Passion for problem-solving