Job Description
Are you looking for a flexible evening schedule in Columbus, Ohio? Horizon Support Solutions is seeking a motivated Part-Time Customer Support Specialist to join our dynamic team. With immediate hire opportunities available, this is the perfect role for students, parents, or anyone seeking a balanced lifestyle.
As a key member of our support team, you will provide top-tier assistance to our clients, ensuring their needs are met with professionalism and efficiency. We value work-life balance and offer a supportive environment for career growth.
- Why Join Us?
- Flexible evening shifts to suit your lifestyle.
- Competitive hourly pay with performance bonuses.
- Comprehensive training and career advancement opportunities.
- Modern, collaborative work environment.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat with a focus on immediate resolution.
- Assist customers with product information, troubleshooting, and account management.
- Document all interactions accurately in our CRM system.
- Collaborate with the evening team to maintain high service standards.
- Identify opportunities to upsell products and services where appropriate.
- Stay updated on company policies and product knowledge to provide accurate support.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is preferred but not required.
- Strong communication skills, both verbal and written.
- Must be available to work evening shifts (e.g., 4:00 PM – 10:00 PM).
- Basic computer proficiency and typing skills.
- Ability to work independently and manage time effectively.