Job Description
Are you a student or recent graduate looking for evening part-time jobs in New York? Nova Support Solutions is currently seeking dedicated individuals to join our team. We pride ourselves on being a student-friendly employer that offers flexible schedules and a clear path for career growth.
In this entry-level role, you will be the face of our brand, ensuring our clients receive top-tier support during their busiest hours. We provide comprehensive training, so no prior experience is required—just a willingness to learn and a positive attitude.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat during evening shifts.
- Resolve customer complaints and issues with empathy and professionalism.
- Accurately document customer interactions and account updates.
- Collaborate with team members to ensure seamless service delivery.
- Identify opportunities to upsell products or services to existing clients.
- Maintain a high level of product knowledge to assist customers effectively.
Qualifications
- High school diploma or GED required.
- Basic computer skills and typing proficiency.
- Must be available to work evening shifts (e.g., 4:00 PM - 10:00 PM).
- Strong verbal and written communication skills.
- Ability to multitask in a fast-paced environment.
- Reliable internet connection for remote work.