Job Description
Join FlexConnect Solutions, a leading remote-first company revolutionizing customer support! We're seeking dedicated Evening Customer Service Specialists to join our dynamic team in Houston. Enjoy unparalleled flexibility with evening shifts (3 PM - 11 PM) while delivering exceptional service to global clients. This role combines remote work with optional in-person collaboration at our modern Houston hub.
Why Join Us?
- Competitive pay + performance bonuses
- Full benefits package including health insurance
- Paid training and career advancement
- Flexible scheduling options
- Modern remote work infrastructure
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve technical issues and process orders efficiently
- Document interactions using CRM systems
- Collaborate with cross-functional teams for complex cases
- Meet/exceed monthly performance metrics
- Participate in weekly team training sessions
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience
- Strong problem-solving and communication skills
- Comfortable with remote work technology
- Ability to work independently and as part of a team
- Flexibility to work evenings and weekends
- Basic technical troubleshooting knowledge
- Proficient in Microsoft Office Suite