Job Description
Join our dynamic team at NexGen Support Services and transform your evenings into rewarding opportunities! We're seeking dedicated Evening Part-Time Customer Specialists to deliver exceptional support while maintaining a flexible schedule. Enjoy competitive pay, comprehensive training, and a vibrant workplace culture that values work-life balance. Perfect for students, parents, or professionals seeking supplemental income with evening hours. Apply today and start your flexible career journey in Sacramento!
Responsibilities
- Deliver outstanding customer support via phone, email, and chat during evening hours (4 PM - 12 PM)
- Resolve client inquiries with empathy and efficiency while maintaining service standards
- Document interactions accurately in CRM systems and escalate complex issues appropriately
- Collaborate with day-team specialists for seamless customer experience continuity
- Meet key performance metrics including response time and resolution rate targets
- Participate in ongoing training sessions to enhance product knowledge and skills
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year customer service experience in fast-paced environment
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with attention to detail
- Comfortable working independently during evening shifts
- Proficiency with CRM software and Microsoft Office Suite
- Must be available 3-5 evenings per week (minimum 20 hours)