Job Description
Join FlexiCare Solutions and transform your evenings into rewarding work! We're seeking dynamic individuals for our flexible evening customer service roles in Fresno. Enjoy competitive pay, comprehensive training, and a supportive remote work environment designed for work-life balance. Perfect for students, parents, or anyone seeking supplemental income with minimal commute.
Our mission is to empower exceptional customer experiences while respecting your personal schedule. With guaranteed hours between 5 PM - 10 PM and weekend flexibility available, this role adapts to your lifestyle while building valuable professional skills.
Responsibilities
- Deliver exceptional customer support via phone, chat, and email during evening shifts
- Resolve billing inquiries and technical issues with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with daytime teams for seamless customer handoffs
- Meet/exceed quality metrics including CSAT and resolution targets
- Participate in monthly evening team training sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college students strongly encouraged
- Minimum 6 months customer service experience (retail, hospitality, or call center)
- Exceptional written and verbal communication skills
- Proficient with CRM platforms (Salesforce, Zendesk) and MS Office Suite
- Reliable high-speed internet and quiet home office setup
- Ability to multitask in fast-paced evening environments
- Flexible availability including weekends and holidays
- Positive attitude with problem-solving mindset