Job Description
Join our dynamic team at Global Connect Solutions, where flexibility meets opportunity! We're urgently seeking enthusiastic Evening Customer Service Representatives to join our Long Beach operations. Enjoy a rewarding part-time role with evening hours (4:00 PM - 10:00 PM), perfect for students, parents, or anyone seeking work-life balance. You'll be the frontline hero resolving customer inquiries with empathy and efficiency while contributing to our award-winning service culture.
Why You'll Love Working With Us:
- Competitive hourly pay with weekly direct deposit
- Comprehensive paid training and ongoing development
- Collaborative team environment with advancement opportunities
- Modern, tech-equipped workspace in downtown Long Beach
- Free parking and convenient public transport access
Responsibilities
- Handle inbound/outbound customer calls with professionalism and patience
- Resolve billing inquiries, account issues, and product support requests
- Document interactions accurately in CRM system and maintain data integrity
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics including call quality and resolution rates
- Contribute to process improvement initiatives
- Adhere to all company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service experience (phone support a plus)
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities with attention to detail
- Proficiency with Microsoft Office Suite and CRM platforms
- Ability to work independently and as part of a team
- Flexible schedule availability including evenings and weekends
- Positive attitude and resilience in fast-paced environments