Job Description
Join our dynamic team at Capital Connect Solutions! We're urgently seeking enthusiastic Part-Time Customer Service Specialists to deliver exceptional experiences during evening and weekend shifts. Perfect for students, professionals, or anyone seeking flexible hours in the heart of DC. Enjoy competitive pay, comprehensive training, and a supportive environment where your contributions make a real difference.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using knowledge bases and escalation protocols
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex customer concerns
- Proactively identify opportunities to enhance customer satisfaction
- Adhere to company policies and service level agreements (SLAs)
- Contribute to team performance metrics and quality improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service experience in fast-paced environments
- Exceptional communication and active listening skills
- Strong problem-solving abilities with attention to detail
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work independently while collaborating effectively in teams
- Flexibility to work evenings (4 PM-12 AM) and weekends
- Authorized to work in the United States