Job Description
Join our award-winning team at Fresno Community Solutions, where we value work-life balance! We're seeking passionate Customer Service Specialists to deliver exceptional experiences while enjoying flexible scheduling options. Whether you're a student, parent, or career professional, we offer both part-time and full-time roles with competitive pay and growth opportunities. Our modern downtown Fresno office features collaborative spaces, wellness programs, and a supportive culture that celebrates diversity. Apply today and become part of a company that invests in its people while serving the Central Valley community.
Responsibilities
- Handle customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing issues and product concerns using CRM systems
- Collaborate with cross-functional teams to improve service workflows
- Maintain detailed customer records and documentation
- Contribute to team goals while meeting quality and productivity targets
- Participate in ongoing training to stay updated on products and policies
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience or relevant internship
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Ability to adapt schedule including evenings/weekends for part-time roles
- Strong problem-solving and conflict resolution abilities
- Spanish bilingualism is highly desirable