Job Description
Join Georgia's Premier Tech Team with Flexible Opportunities!
Georgia Tech Solutions is seeking dynamic Customer Service Specialists to deliver exceptional support while enjoying work-life balance. We offer both full-time and part-time positions to match your lifestyle. Join our innovative team in Atlanta and be part of Georgia's thriving tech scene.
Why Choose Us?
- Competitive pay with performance bonuses
- Comprehensive benefits for full-time roles (health, dental, vision, 401k)
- Hybrid work options (3 days remote/week)
- Career advancement in Georgia's fastest-growing tech sector
- Flexible scheduling for part-time candidates
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Manage CRM systems to document interactions and track resolution metrics
- Collaborate with technical teams to resolve complex product issues
- Identify process improvements to enhance customer experience
- Train new team members on service protocols
- Monitor customer feedback channels for emerging trends
- Support marketing campaigns with customer insights
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience
- Proficiency in CRM platforms (Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Ability to work flexible shifts including weekends
- Basic knowledge of Microsoft Office Suite
- Problem-solving mindset with attention to detail
- Authorization to work in the United States