Job Description
Join Oakland's premier community service center as an Evening Customer Service Specialist! We're seeking passionate individuals to deliver exceptional support during our peak evening hours (3 PM - 10 PM). This role is perfect for students, caregivers, or anyone seeking flexible evening hours while making a tangible impact in our vibrant Oakland community. Enjoy a supportive team environment, comprehensive training, and opportunities for growth within our organization.
Responsibilities
- Provide in-person and phone support to community members regarding programs, services, and resources
- Process registrations, payments, and administrative tasks with accuracy and efficiency
- Maintain organized digital and physical records using our CRM system
- Coordinate with internal teams to resolve complex inquiries and service gaps
- Support evening community events and workshops as needed
- Contribute to continuous improvement of service delivery processes
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year customer service or administrative experience
- Exceptional communication skills with diverse populations
- Proficiency in Microsoft Office Suite and basic CRM platforms
- Ability to work independently and collaboratively in a fast-paced setting
- Availability for flexible evening shifts (3 PM - 10 PM) including weekends
- Valid California driver's license (occasional local travel required)